To start the return process for your order, please enter your email address or phone number and the order number below.

HOW DO I MAKE A RETURN

  • Enter the information above and click 'Start'.
  • Select the item(s) you want to return.
  • You will receive an email with the shipping guidelines within 2 working days.

 

ARE THERE ANY CHARGES FOR MY RETURN

  • There are no administration charges for your return.
  • Original shipping charge are non refundable and will be deducted from the refund price, please see our Refund Policy.

FOR THE CUSTOMERS IN THE UNITED KINGDOM

  • You will receive an email with instructions and a FREE 'CollectPlus' label.
  • Take your parcel to one of the 7,500 'CollectPlus' drop-off points within the U.K.

 

FOR INTERNATIONAL CUSTOMERS

  • After submitting your return please follow the instructions.
  • You will need to arrange the return of your parcel.
  • You are responsible for the cost of the return shipping, please see our Refund Policy.