To start the return process please enter your email address or phone number and the order number below.
HOW DO I MAKE A RETURN
- Enter the information and click 'Start'.
- Select the item(s) you want to return.
- You will receive an email with the shipping guidelines within 2 working days.
- For products measuring over 55x45x45cm and/or weighing above 10kg see our Refund Policy.
ARE THERE ANY CHARGES FOR MY RETURN
- Returns are free of charge with the exception of products measuring over 55x45x45cm and/or weighing above 10kg.
- Original shipping charges are non-refundable and will be deducted from the refund amount, please see our Refund Policy.
FOR CUSTOMERS IN THE UNITED KINGDOM
- You will receive an email with instructions and a FREE 'CollectPlus' label.
- If the item you are returning measures over 55x45x45cm and/or weighs above10kg please see our Refund Policy.
- Take your parcel to one of the 7,500 'CollectPlus' drop-off points within the U.K.
FOR INTERNATIONAL CUSTOMERS
- After submitting your return please follow the instructions.
- You will need to arrange the return of your parcel.
- You are responsible for the cost of the return shipping, please see our Refund Policy.