HOW DO I MAKE A RETURN

• Enter the information and click 'Start'.
• Select the item(s) you want to return.
• You will receive an e-mail with the shipping guidelines within 2 working days.
• For products measuring over 55x45x45cm and/or weighing above 10kg see our Refund Policy.

ARE THERE ANY CHARGES FOR MY RETURN

• Returns are free of charge with the exception of products measuring over 55x45x45cm and/or weighing above 10kg.
• Original shipping charges are non-refundable and will be deducted from the refund amount, please see our Refund Policy.

FOR CUSTOMERS IN THE UNITED KINGDOM

• You will receive an e-mail with instructions and a free 'CollectPlus' label.
• If the item you are returning measures over 55x45x45cm and/or weighs above10kg please see our Refund Policy.
• Take your parcel to one of the 7,500 'CollectPlus' drop-off points within the UK.

FOR INTERNATIONAL CUSTOMERS

• After submitting your return please follow the instructions.
• You will need to arrange the return of your parcel.
• You are responsible for the cost of the return shipping, please see our Refund Policy.