FAQ

general

Answers to general questions in relation to the Retail shops and eShop.

The retail stores and the eShop are located in the United Kingdom. 

Yes, if you subscribe to our Newsletter you will receive a 10% discount code to use on our eShop.

The code will automatically be emailed to you as soon as you subscribe, if you do not see the email in your inbox please check your spam or junk folder, if it is still not visible please contact us and we will advise the unique discount code linked to your account.

You will also be first to receive news concerning our latest stock, to include our Christmas launch, which takes place every October, together with details of our promotional offers and sales events of both our retail shops and our eShop.

If you notice that you are not receiving newsletters from us please check your spam or junk folder and consider adding our email address to your contacts.

You can unsubscribe at any time through the unsubscribe link at the bottom of all newsletters or contact us directly and we will unsubscribe you from all future newsletters.

For further information please see our 'Privacy Policy'

Yes, we have separate Facebook and Instagram accounts for our eShop and retail shops. These are frequently updated with content to include new stock, promotional offers and sales events.

The eShop accounts showcases the stock available to purchase online and the retail accounts showcases the stock available in our shops.

All stock on our website can also be purchased directly from our shops on Facebook and Instagram, with checkout being completed on our website.

If you wish to purchase an item you have seen in one of our retail shop social media accounts please contact the relevant shop directly.

Please click 'Social Media' to view and follow our accounts.

Yes, if you are shopping for someone else but are not sure what to give, then give the gift of choice with a PERIDOT gift card, with no additional processing fees.

Gift cards purchased online are electronic, can only be used on our eShop and expire 12 months from the date of purchase.

Denominations are £20, £30, £40, £50, £100, £200, £250 and £500.

Delivery is by email with instructions of how they can be redeemed at checkout.

Gift cards purchased in our stores can only be used in our stores and expire 12 months from the date of purchase.

Gift cards cannot be exchanged for cash or refunded.

If you wish to purchase an online gift card click 'Gift Cards'

Yes we offer live chat support with a self service 'Help Centre', which is the brown and white 'widget' located to the bottom right of each page.

As well as being able to offer real time support during working hours with existing orders or product advice on future orders, you can also look up your order status within the last 60 days, or if you have an account and are logged in, then these orders will automatically show up as soon as you click on the live chat 'widget'.

In order to access the Help Centre just type your question in the box below the heading 'Find your answer now' and if this has been input into the system then an article will appear. For example ‘How to apply a discount code’ or ‘How to arrange local pickup’ etc.

If there are more than one article related to your question then click 'See more results' and you will be taken to our dedicated Help Centre page.

Answers to our most frequently asked questions will continually be added, but if you cannot find the answer to your question please use Live Chat 'Send us a message'.

If your query is outside of working hours then you will be asked to leave your name and email address and a member of the PERIDOT team will reply as soon as possible.

Our typical response time is from 2 minutes to 2 hours during working hours or as soon as possible outside of working hours.

Advice and answers

Answers to questions in relation to 'How Do I'.

For full instructions of how to apply a discount code please click 'Here'

For full instructions of how to apply a gift card code please click 'Here'

For full instructions of how to arrange a local pickup or free local delivery please click 'Here'

Once your order has been placed you will receive an order confirmation with a Track Your Order link. 

You can check the status of the order by either pressing this link or by clicking 'Tracking' and entering your order number and email address on our dedicated tracking page.

Depending on the service used most orders require a signature upon delivery.

Please note shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch. PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email or on the tracking page.

e-shop

Answers to questions in relation to the online eShop.

Online Exclusives are products we do not sell in our retail shops and are exclusively available to purchase on our website.

To see our online exclusives please click 'Online Exclusives'

Yes we offer a free gift wrapping service.

To arrange this please add a note in the NOTES section at checkout and we will gift wrap your order free of charge.

Yes, we only advertise items that are physically in stock and ready to be shipped.

We currently ship to the following countries, if your county is not listed and you wish to purchase an item please contact us directly.

Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).

For transactions below £60 a postage and package charge of £5.95 is charged at checkout.

For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge. 

We also offer a FREE local delivery option at checkout to customers residing in the postal code areas starting with TS22 and TS21, which covers Wynyard and Sedgefield. Free local delivery is available Monday - Saturday, after 5pm.

A postage and package charge of £25 is charged at checkout on all transactions.

No, import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility. 

Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied. 

Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.

We accept Amazon Pay, Amex, Apple Pay, Google Pay, Maestro, MasterCard, PayPal, Shop Pay and Visa.

All payments processed are 100% secure.

If Pay Pal is used as a method of payment on our eShop then the item(s) must be shipped to the matching name and address of the Pay Pal account.

In order for the Apple Pay express checkout option to appear, you must use a Safari browser or Apple device.

In order for the Google Pay express checkout option to appear, you must use a Google browser or Android device. 

We aim to despatch all orders within 3 working days of payment.

For further information please click 'Shipping Policy'

Yes, once your order has been placed you will receive an order confirmation with a Track Your Order link. 

You can check the status of the order by either pressing this link or by clicking 'Tracking' and entering your order number and email address on our dedicated tracking page.

Depending on the service used most orders require a signature upon delivery.

Please note shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch. PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email or on the tracking page.

Yes, we offer a local pickup option at checkout so customers can choose one of our retail stores to collect online orders.

We also offer a free local delivery option to customers residing in the postal code areas starting with TS22 and TS21, which covers Wynyard and Sedgefield. 

For full details please click 'Local Pickup & Delivery'

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

For further information and details of how to return your item(s) please click 'Refunds'

No, we do not accept an exchange unless the item is received defective or damaged. 

Details of how to return an order are listed on our 'Refunds' page.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.

If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.

You will be notified by email when the credit has been processed, depending on the terms set by your bank, this will show in your account within 7–10 working days.

For further information please click 'Refunds'

While all orders are thoroughly checked prior to shipping, there may be very rare occasions when goods can be damaged during transit. If this occurs please contact us as soon as possible so we can organise a free return and replacement for the same item if still in stock.

We are open Monday to Friday from 10am - 5pm / Saturday 10.30am - 4pm.

We are closed on Sundays and UK public holidays unless advised in our Social Media accounts. 

We also accept messages using Facebook Messenger during opening hours.

Retail shops

Answers to questions in relation to the Retail Shops.

Our shops are located in the North East of England.

For our full addresses please click 'Contact'

PERIDOT - NORTON

Monday: 11am - 4pm

Tuesday to Friday: 10am - 5pm

Saturday: 10.30am - 4pm

We are closed on Sundays and UK public holidays unless advised in our Social Media accounts. 

PERIDOT - SEDGEFIELD

Monday to Friday: 10am - 5pm

Saturday: 10.30am - 4pm

We are closed on Sundays and UK public holidays unless advised in our Social Media accounts. 

We accept Maestro, MatherCard and Visa.

Yes, our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wish to exchange an item please either contact the store you made the purchase or visit to discuss.