FAQ

general

Answers to general questions in relation to the Retail shops and eShop.

The retail stores and the eShop are located in the United Kingdom. 

Yes, if you subscribe to our Newsletter you will receive a 10% discount code to use on our eShop.

The code will automatically be emailed to you as soon as you subscribe, if you do not see the email in your inbox please check your spam or junk folder, if it is still not visible please contact us and we will advise the unique discount code linked to your account.

For further information please click 'Discount Codes'

You will also be first to receive news concerning our latest stock, to include our Christmas launch, which takes place every October, together with details of our promotional offers and sales events of both our retail shops and our eShop.

If you notice that you are not receiving newsletters from us please check your spam or junk folder and consider adding our email address to your contacts.

You can unsubscribe at any time through the unsubscribe link at the bottom of all newsletters or contact us directly and we will unsubscribe you from all future newsletters.

For further information please see our 'Privacy Policy'

Yes, please click 'Social Media' to view and follow our accounts.

We have separate Facebook and Instagram accounts for our eShop and retail shops. These are frequently updated with content to include new stock, promotional offers and sales events.

The eShop accounts showcases the stock available to purchase online and the retail accounts showcases the stock available in our shops.

All stock on our website can also be purchased directly from our shops on Facebook and Instagram, with checkout being completed on our website.

If you wish to purchase an item you have seen in one of our retail shop social media accounts please contact the relevant shop directly.

Online Exclusives are products we do not sell in our retail shops and are exclusively available to purchase on our website.

To see our online exclusives please click 'Online Exclusives'

Yes, if you are shopping for someone else but are not sure what to give, then give the gift of choice with a PERIDOT gift card, with no additional processing fees.

Gift cards purchased online are electronic, can only be used on our eShop and expire 12 months from the date of purchase.

Denominations are £20, £30, £40, £50 and £100 

Delivery is by email with instructions of how they can be redeemed at checkout.

If you wish to purchase an online gift card click 'Gift Cards'

Gift cards purchased in our stores can only be used in our stores and expire 12 months from the date of purchase.

Gift cards cannot be exchanged for cash or refunded. 

e-shop

Answers to questions in relation to the online eShop.

Online Exclusives are products we do not sell in our retail shops and are exclusively available to purchase on our website.

To see our online exclusives please click 'Online Exclusives'

We currently ship to the following countries, if your county is not listed and you wish to purchase an item please contact us directly.

Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).

Yes, we only advertise items that are physically in stock and ready to be shipped.

For transactions below £50 a postage and package charge of £5.95 is charged at checkout.

For transactions of £50 and above (Excluding Gift Cards) postage is FREE of charge. 

A postage and package charge of £15 is charged at checkout on all transactions.

No, import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.

Please consider this extra cost before buying and contact your countries customs for a quote. 

Please be aware customs clearance can slow down delivery of your purchase for which Peridot eShop cannot be held responsible.

We accept Amazon Pay, Amex, Apple Pay, Google Pay, Maestro, MasterCard, PayPal, Shop Pay and Visa.

All payments processed are 100% secure.

If Pay Pal is used as a method of payment on our eShop then the item(s) must be shipped to the matching name and address of the Pay Pal account.

In order for the Apple Pay express checkout option to appear, you must use a Safari browser or Apple device.

In order for the Google Pay express checkout option to appear, you must use a Google browser or Android device. 

We aim to despatch all orders within 3 working days of payment.

For further information please click 'Shipping Policy'

Yes, once your order has been placed you will receive an order confirmation with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Tracking' and entering your order number and email address on our dedicated tracking page.

Depending on the service used most orders require a signature upon delivery.

Please note shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch. PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email or on the tracking page.

Yes, we also offer a local pickup option at checkout so customers can choose one of our retail stores to collect their online order.

If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection.

Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally 24 hours after purchase.

Collection is Monday - Saturday, 11am - 4pm

You do not need to let us know the day or time when you will be collecting your order.  

You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

For further information and details of how to return your item(s) please click 'Refunds'

No, we do not accept an exchange unless the item is received defective or damaged. 

Details of how to return an order are listed on our 'Refunds' page.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.

If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.

You will be notified by email when the credit has been processed, depending on the terms set by your bank, this will show in your account within 7–10 working days.

For further information please click 'Refunds'

While all orders are thoroughly checked prior to shipping, there may be very rare occasions when goods can be damaged during transit. If this occurs please contact us as soon as possible so we can organise a free return and replacement for the same item if still in stock.

We are open Monday to Friday from 10am - 5pm / Saturday 10.30am - 4pm.

We are closed on Sundays and UK public holidays unless advised in our Social Media accounts. 

We also accept messages using Facebook Messenger during opening hours.

Retail shops

Answers to questions in relation to the Retail Shops.

Our shops are located in the North East of England.

For our full addresses please click 'Contact'

PERIDOT - NORTON

Monday: 11am - 4pm

Tuesday to Friday: 10am - 5pm

Saturday: 10.30am - 4pm

We are closed on Sundays and UK public holidays unless advised in our Social Media accounts. 

PERIDOT - SEDGEFIELD

Monday to Friday: 10am - 5pm

Saturday: 10.30am - 4pm

We are closed on Sundays and UK public holidays unless advised in our Social Media accounts. 

We accept Maestro, MatherCard and Visa.

Yes, our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wish to exchange an item please either contact the store you made the purchase or visit to discuss.