Live Chat

We offer 'Live Chat' support with a self service 'Help Centre' - 'Find Your Answer Now'.

You can access 'Live Chat' by clicking on the brown and white 'Widget' located to the bottom right of each page.

As well as being able to offer real time support during opening hours with existing orders or product advice on future orders, you can also look up your order status within the last 60 days, or if you have an account and are logged in, then these orders will automatically show up as soon as you click on the live chat 'Widget'.

In order to access the 'Help Centre' just type your question in the box below the heading 'Find Your Answer Now' and if this has been input into the system then an article will appear. For example ‘How to apply a discount code’ or ‘How to arrange local pickup’ etc.

If there are more than one article related to your question then click 'See More Results' and you will be taken to our dedicated 'Help Centre' page.

Answers to our most frequently asked questions will continually be added, but if you cannot find the answer to your question please use Live Chat - 'Send Us A Message'.

If your query is outside of our working hours then you will be asked to leave your name and email address and a member of the PERIDOT team will reply as soon as possible.

Our typical response time is from 2 minutes to 2 hours during working hours or as soon as possible outside of working hours.