Local Pickup & Delivery

LOCAL PICKUP

We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.

Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.

To arrange a local pickup please follow the instructions:-

1) Add your item to the basket by pressing 'Add To Cart'
2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In' 
5) Choose 'Pick Up' under 'Delivery Method'

6) Choose your preferred shop location and then 'Continue To Payment'

If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.

Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.

Collection is Monday - Saturday, 11am - 4pm.

You do not need to let us know the day or time when you will be collecting your order.

You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.

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Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-

All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'

All the products will need to be available in inventory at the same pickup location.

If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.

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FREE LOCAL DELIVERY

We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.

There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.

Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.

To arrange a free local delivery please follow the instructions:- 

1) Add your item to the basket by pressing 'Add To Cart'
2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In' 
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'

8) Choose 'Local Delivery' and then 'Continue To Payment'

Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.

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Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-

The cart is below the minimum spend of £20.

All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'

The delivery location must have the inventory available to fulfil the entire order.

If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.

The shipping address must be within the designated postal code of TS20, TS21 and TS22.

If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.