Local Pickup & Delivery

LOCAL PICKUP

We offer a local Pick up option at checkout so customers can choose one of our retail stores to collect online orders.

To arrange a local Pick up please follow the instructions:-

1) Add your order to the basket by pressing 'Add To Cart'
2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Choose 'Pick Up' under 'Delivery Method'

5) Choose your preferred shop location and then 'Continue To Payment'

If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.

Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally 24 hours after purchase.

Collection is Monday - Saturday, 11am - 4pm

You do not need to let us know the day or time when you will be collecting your order.

You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.

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Please note there are occasions when your order does not meet the necessary requirements for local Pick up to appear, for example:-

All the products in the cart will need to be eligible for local Pick up.

All the products will need to be available in inventory at the same pickup location.

If an accelerated (Express) checkout method other than Shop Pay is chosen in the first step of the checkout, or if you pay using Amazon Pay, Apple Pay, Google Pay or PayPal, then the Pick up option is not available.

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FREE LOCAL DELIVERY 

We offer a free local delivery option at checkout to customers residing in the postal code areas starting with TS22 and TS21, which covers Wynyard and Sedgefield.

Delivery is Monday - Saturday, after 5pm.

To arrange a free local delivery please follow the instructions:-

1) Add your order to the basket by pressing 'Add To Cart'
2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your name and address
5) Press 'Continue To Shipping'

6) Choose 'Local Delivery' and then 'Continue To Payment' 

Once confirmed you will receive an email notification when your order is out for delivery and after it has been delivered.

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Please note there are occasions when your order does not meet the necessary requirements for free local delivery to appear, for example:-

All the products in the cart will need to be eligible for delivery from one location.

The delivery location must have the inventory available to fulfil the entire order.

If an accelerated (Express) checkout method other than Shop Pay is chosen in the first step of the checkout, or if you pay using Amazon Pay, Apple Pay, Google Pay or PayPal, then the Pick up option is not available.

If the delivery address cannot be verified by Google. At checkout, please use the dropdown menu of suggested addresses to select a verified address.

The shipping address must be within the designated postal code of TS22 and TS21, which covers Wynyard and Sedgefield.