After establishing the first retail shop in 2001, we decided to launch our online eShop during 2020.
Our stock is chosen based on our best selling products in our retail stores and changes on a regular basis.
We also sell 'Online Exclusives', which are products we do not sell in our retail shops and are exclusively available to purchase on our website.
All payments processed are 100% secure.
We accept the following payment methods - Amazon Pay, Amex, Apple Pay, Google Pay, Maestro, MasterCard, PayPal, Shop Pay and Visa.
We sell internationally to the following countries - Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Once your order has been placed you will receive an order confirmation with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Tracking' and entering your order number and email address on our dedicated tracking page.
We offer a local pickup option at checkout so customers can choose one of our retail stores to collect online orders between Monday - Saturday, 11am - 4pm.
We also offer a FREE local delivery option at checkout to customers residing in the postal code areas starting with TS22 and TS21, which covers Wynyard and Sedgefield. Delivery is Monday - Saturday, after 5pm.
For full details concerning local pickup and free local delivery please click 'Local Pickup & Delivery'
Returns are a simple process of clicking 'Refunds' and following the instructions.
Once a return is approved within 2 working days our U.K. based customers will receive an email with a FREE 'CollectPlus' returns label to attach to your parcel to drop off at any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
For our international customers we include a returns address label with every purchase for your convenience.