


Peridot, since 2001..
We are eclectic, quirky, gift and interiors shops
We sell a variety of furniture, lighting, mirrors and other home accessories, as well as a fabulous selection of glamorous but affordable ladies fashions, jewellery, scarves, handbags and many more items


Shop Lighting
View allPaphos - Fluted Table Lamp
Regular price £69.00 GBPA fluted wooden table lamp from the Paphos collection with a beige shade.
Perfect either as a standalone piece or accompanied alongside other matching lamps from the Paphos collection to create a stylish and timeless look in your home.
Size: Height: 53cm x Width: 12cm x Depth: 12cm
Weight: 1kg
This item is not available for Local Pickup, free Local Delivery or International shipping.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Paphos - Column Table Lamp
Regular price £49.00 GBPA column wooden table lamp from the Paphos collection with a beige shade.
Perfect either as a standalone piece or accompanied alongside other matching lamps from the Paphos collection to create a stylish and timeless look in your home.
Size: Height: 50cm x Width: 12cm x Depth: 12cm
Weight: 0.85kg
This item is not available for Local Pickup, free Local Delivery or International shipping.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Tripod Table Lamp - Wooden
Regular price £59.00 GBPA statement wooden tripod table lamp with a cream linen shade.
Size: Height: 30cm x Width: 30cm x Depth: 59cm
Weight: 0.97kg
This item is not available for Local Pickup, free Local Delivery or International shipping.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Paphos - Stem Table Lamp
Regular price £44.00 GBPA stem wooden table lamp from the Paphos collection with a beige shade.
Perfect either as a standalone piece or accompanied alongside other matching lamps from the Paphos collection to create a stylish and timeless look in your home.
Size: Height: 42cm x Width: 11cm x Depth: 11cm
Weight: 0.72kg
This item is not available for Local Pickup, free Local Delivery or International shipping.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Paphos - Urn Table Lamp
Regular price £69.00 GBPAn urn wooden table lamp from the Paphos collection with a beige shade.
Perfect either as a standalone piece or accompanied alongside other matching lamps from the Paphos collection to create a stylish and timeless look in your home.
Size: Height: 33cm x Width: 13cm x Depth: 13cm
Weight: 0.90kg
This item is not available for Local Pickup, free Local Delivery or International shipping.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Shop Diffusers
View allStoneglow - Perfume Mist Diffuser Grey
Regular price £60.00 GBPThe Stoneglow Perfume Mist Diffuser in matt grey ceramic with a soft touch finish.
Enhance wellness and create your perfect mood with a collection of captivating fragrances by Stoneglow, delivered using the Perfume Mist Diffuser (Fragrance oils sold separately).
Designed to deliver the perfect amount of scent in minutes, with the power to fragrance your home and transform your mood with a collection of captivating fragrances.
FUNCTIONS:
- Low energy LED lights
- Mini humidifier
- Aroma Diffuser: Can be used with ambient lighting or without the light
- The Light: can be used without the mist for subtle ambience
- Auto shut off when water runs out for additional safety
- It is mains operated and comes with a UK plug
Made by Stoneglow Candles.
HOW TO USE:
1: Place the Perfume Mist Diffuser on a flat surface, keep away from children and pets.
2: Allow at least 10cm of space around the Perfume Mist Diffuser. Do not place on wood or polished furniture that may get damaged from moisture or fragrance.
3: Add 5 to 10 drops of your favourite Stoneglow fragrance and pour 100ml of clean room temperature water into the water tank using the measuring cup provided. Do not fill water past the MAX indicator and avoid water entering the air outlet.
4: The Perfume Mist Diffuser must be kept clean and dry when not in use. Never leave stagnant water and fragrance in the water tank for prolonged periods.
5: Please read the full instructions provided before you start using the Perfume Mist Diffuser.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
NEOM Organics - Complete Bliss Reed Diffuser
Regular price £38.00 GBPRose scent fans will fall in love with this beautiful smelling Complete Bliss Reed Diffuser!
The Calm and Relax range has been specially formulated with the purest possible essential oils for those of us in need of creating a peaceful heaven at home.
The blend includes 17 calming essential oils, including Moroccan blush rose, lime and black pepper, all chosen to help unwind and relax.
This fragrance not only smells wonderful, but can help bring a feeling of calm whenever you need it most.
100ml Diffuser / Lasts up to 12 weeks.From the 'Scent To Calm And Relax' range.
Made by NEOM Organics, 100% natural, ethnically sourced and crafted in Britain.
This item is not available for International shipping.
HOW TO USE:
1: Unscrew the collar and remove the seal.
2: Replace the collar and insert the reeds.
3: Allow 48 hours for the fragrance to fill the room with scent.
For a stronger scent use all of the reeds and turn daily, for a more subtle scent use fewer reeds and turn less often.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Customer Reviews
NEOM Organics - Wellbeing Pod
Regular price £90.00 GBPThis luxurious Wellbeing Pod Essential Oil Diffuser will help you achieve better sleep, calm you or lift your mood through using 100% natural essential oil blends.
At a touch of a button the Pod will instantly release a heatless mist of scented vapour into the air to stimulate your senses and boost your wellbeing.
It delivers the perfect amount of scent in minutes with an added benefit of humidifying the air around you.
The Wellbeing Pod is equipped with low energy LED lights and a night light making it perfect to use for both day and night. It has a timer with settings for continuous, one, two and three hours.
Please note this diffuser is NOT supplied with a NEOM Essential Oil Blend and this will need to be purchased separately.
We do recommend using NEOM Essential Oil Blends in the Wellbeing Pod as these contain 100% natural ingredients, are safe to use with the Pod and are within your warranty.
It is mains operated and comes with multi use adaptors for the following countries: UK, Europe, US, Taiwan, ME, Japan, HK, Singapore and China.
Made by NEOM Organics, ethnically sourced and crafted in Britain.
THIS OFFER CONTAINS:
1 x NEOM Wellbeing Pod Essential Oil Diffuser (14.3cm x 9.2cm)HOW TO USE:
1: Fill the 100ml water tank of the Wellbeing Pod with cold water.2: Do not exceed the maximum water level line.
3: Add up to 10 drops of the Essential Oil Blend.
4: Alternatively you can also add 5 drops to a warm bath, or 1 to 2 drops to your chosen base oil for a relaxing massage.
5: Empty any excess water and use a kitchen cloth or towel to wipe away any residue and then wipe dry with a clean cloth after each use. This is because essential oils can cause damage to the ceramic disc if left in the water tank. This type of damage is not covered under the warranty.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
NEOM Organics - Feel Refreshed Reed Diffuser
Regular price £38.00 GBPThis zingy fragrance from NEOM's 'Scent To Boost Your Energy' range has been one of our customers' favourites for years!
This energising blend combines 24 essential oils including Sicilian lemon and fresh basil, all chosen to help refresh your mind and your home.
Not only does this diffuser smell wonderful, but it also has an energising effect on your mind and body.
100ml Diffuser / Lasts up to 12 weeks.From the 'Scent To Boost Your Energy' range.
Made by NEOM Organics, 100% natural, ethnically sourced and crafted in Britain.
This item is not available for International shipping.
HOW TO USE:
1: Unscrew the collar and remove the seal.
2: Replace the collar and insert the reeds.
3: Allow 48 hours for the fragrance to fill the room with scent.
For a stronger scent use all of the reeds and turn daily, for a more subtle scent use fewer reeds and turn less often.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Customer Reviews
Stoneglow - Perfume Mist Diffuser Black
Regular price £60.00 GBPThe Stoneglow Perfume Mist Diffuser in matt black ceramic with a soft touch finish.
Enhance wellness and create your perfect mood with a collection of captivating fragrances by Stoneglow, delivered using the Perfume Mist Diffuser (Fragrance oils sold separately).
Designed to deliver the perfect amount of scent in minutes, with the power to fragrance your home and transform your mood with a collection of captivating fragrances.
FUNCTIONS:
- Low energy LED lights
- Mini humidifier
- Aroma Diffuser: Can be used with ambient lighting or without the light
- The Light: can be used without the mist for subtle ambience
- Auto shut off when water runs out for additional safety
- It is mains operated and comes with a UK plug
Made by Stoneglow Candles.
HOW TO USE:
1: Place the Perfume Mist Diffuser on a flat surface, keep away from children and pets.
2: Allow at least 10cm of space around the Perfume Mist Diffuser. Do not place on wood or polished furniture that may get damaged from moisture or fragrance.
3: Add 5 to 10 drops of your favourite Stoneglow fragrance and pour 100ml of clean room temperature water into the water tank using the measuring cup provided. Do not fill water past the MAX indicator and avoid water entering the air outlet.
4: The Perfume Mist Diffuser must be kept clean and dry when not in use. Never leave stagnant water and fragrance in the water tank for prolonged periods.
5: Please read the full instructions provided before you start using the Perfume Mist Diffuser.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
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Shop Clothing
View allNumph Blouse - Nublythe
Regular price £38.00 GBP Sale price £30.40 GBP Save 20%If you are looking for a special occasion blouse then you will love this beautiful black v-neck top with sheer sleeves.
Regular fit, hip length, long sleeves.
Composition: 100% Viscose
Made by Numph.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Numph Top - Velvet Black
Regular price £38.00 GBP Sale price £30.40 GBP Save 20%Stunning black velvet blouse featuring a leaf pattern, understated sparkly finish and on-trend balloon style sleeves.
Regular fit, long sleeves, hip length.
Composition: 95% Polyamide, 5% Elastane
Gentle wash at 30 degrees.
Made by Numph.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Numph Dress - Horsebit Pattern
Regular price £79.00 GBP Sale price £63.20 GBP Save 20%If you are looking for a special occasion outfit then you will love this beautiful black floaty dress with a beige horsebit pattern all over.
Loose fit, three quarter length, long sleeves, elasticated waist, sleeves and neck.
Composition: 100% Polyester
Made by Numph.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Numph Blouse - Horsebit Pattern
Regular price £44.00 GBP Sale price £35.20 GBP Save 20%If you are looking for a special occasion blouse then you will love this beautiful black top with a beige horsebit pattern all over.
Loose fit, hip length, long sleeves, elasticated sleeves and neck.
Composition: 100% Polyester
Made by Numph.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
____________________
Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
____________________
FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
____________________
Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Numph Dress - Nubinnie
Regular price £72.00 GBP Sale price £57.60 GBP Save 20%If you are looking for a special occasion outfit then you will love this beautiful textured navy dress.
Loose fit, below knee length, long elasticated sleeves and neck.
Composition: 100% Polyester
Made by Numph.
U.K. DELIVERY
For transactions below £60 a postage and package charge of £5.95 is charged at checkout.
For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.
INTERNATIONAL DELIVERY
A postage and package charge of £35 is charged at checkout on all transactions.
We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.
Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).
Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'
Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.
Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.
Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
TIMESCALE
We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.
While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -
DHL, DPD UK, FedEx and Royal Mail.
All services used require a signature upon delivery.
TRACKING
Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.
You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.
Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.
PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.
If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.
LOCAL PICKUP
We offer a Local Pickup option at checkout for eligible products so customers can choose one of our retail stores to collect online orders, with no minimum spend required.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local pickup option will NOT be available.
To arrange a local pickup please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Pick Up' under 'Delivery Method'
6) Choose your preferred shop location and then 'Continue To Payment'
If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection. Alternatively please send us a message prior to placing the order via 'Live Chat' and we can transfer the required stock to your chosen location.
Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally up to 2 days after purchase.
Collection is Monday - Saturday, 11am - 4pm.
You do not need to let us know the day or time when you will be collecting your order.
You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.
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Please note there are occasions when your order does not meet the necessary requirements for local pickup to appear, for example:-
All the products in the cart will need to be eligible for Local Pickup, to see a list of exclusions please click 'Product Delivery Exclusions'
All the products will need to be available in inventory at the same pickup location.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 6 then the local delivery option will NOT be available.
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FREE LOCAL DELIVERY
We offer a free Local Delivery option at checkout for eligible products to customers residing in the postal code areas TS20, TS21 and TS22, which mainly covers Norton, Sedgefield and Wynyard.
There is a minimum spend of £20 and delivery is normally within 2 days, Monday - Saturday, after 5pm.
Please note if an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
To arrange a free local delivery please follow the instructions:-
1) Add your item to the basket by pressing 'Add To Cart'2) Tick the box to confirm you agree with the 'Terms & Conditions'
3) Press 'Check Out'
4) Enter your 'Contact Information; - 'Email Address', or 'Log In'
5) Choose 'Delivery Method' - 'Ship'
6) Enter your 'Shipping Address'
7) Press 'Continue To Shipping'
8) Choose 'Local Delivery' and then 'Continue To Payment'
Once confirmed you will receive an email notification when your order is out for delivery and also after it has bee delivered.
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Please note there are occasions when your order does not meet the necessary requirements for free Local Delivery to appear, for example:-
The cart is below the minimum spend of £20.
All the products in the cart will need to be eligible for Local Delivery, to see a list of exclusions please click 'Product Delivery Exclusions'
The delivery location must have the inventory available to fulfil the entire order.
If the delivery address cannot be verified by Google - At checkout, please use the dropdown menu of suggested addresses to select a verified address.
The shipping address must be within the designated postal code of TS20, TS21 and TS22.
If an accelerated (Express) checkout method (Amazon Pay, Apple Pay, Google Pay or PayPal) is chosen at checkout before following steps 1 - 8 then the local delivery option will NOT be available.
POLICY - E-Shop
Our returns policy lasts 30 days.
There are certain situations where we can't accept a return:-
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any item purchased during the sale.
- Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
To complete your return, we require either a receipt or proof of purchase.
Returns Charges
Return shipping is free of charge except for products measuring over 55x45x45cm and/or weighing above 10kg.
To see a full list of products unavailable for free returns please click 'Product Delivery Exclusions'
If a product is unavailable for free return shipping it is also stipulated at the bottom of the product description.
You are responsible for the cost of the return shipping for these products and will need to arrange the return by using a reputable shipping carrier of your choice. Alternatively we can arrange for the return on your behalf with one of our reputable carriers at a cost of between £39 - £199 approximately.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
If an item is received defective or damaged you must contact us within 2 days and await further instructions.
We try to keep the return charges as competitive as possible and aim to offer the best value for money.
How To Process A Return - United Kingdom
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return.
You will receive an email confirming 'Your Return Request Has Been Received'.
Once the return has been approved by us, normally within 1 working day, but please allow up to 2 working days, you will receive an email confirming 'Your Return Request Has Been Approved' with the shipping guidelines and a prepaid 'CollectPlus' returns label attached in a separate email.
If you are returning a product measuring over 55x45x45cm and/or weighing above 10kg, we will contact you with approval within 2 working days and discuss the return shipping.
Please print and attach this label to your parcel in the original packaging (If applicable) making sure it covers the barcode and address of the previous label and include a receipt or proof of purchase.
Your return will need to be dropped off to any of the 7,500 stores offering the 'CollectPlus' service throughout the U.K.
To find a store near you please enter your postcode on the 'CollectPlus' website.
Once your parcel has been received by us, normally within 3 - 5 working days, you will receive an email confirming 'Your Return Has Been Received' and the refunds process will commence, please see 'REFUNDS' below.
Items can also be returned by hand to either of our stores.
If you wish to return your item to a store please still complete the return request but contact our eShop to let us know you will be returning your item(s) to one of our stores.
How To Process A Return - International
To start the returns process please click 'Return Your Order'
Please enter the information requested and select the item(s) you want to return. You will receive a confirmation email with the shipping guidelines once a request has been approved, normally within 1 working day, but please allow up to 2 working days.
You are responsible for the cost of the return shipping and will need to arrange the return of your parcel by using a reputable postal carrier of your choice.
Please return your parcel in the original packaging (if applicable) and include a receipt or proof of purchase.
Please attach the return address label enclosed with your order, covering up all previous tracking labels and write your name and address clearly on the reverse of the package.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
If you have misplaced the returns address label, please return your item to the following address and include our telephone number.
PeridotHarlands House
8 Harland Place
Norton
Stockton-on-Tees
TS20 1AN
United Kingdom
TEL: +44 (0) 344 800 4178
Once your parcel has been received by us you will receive an email confirming 'Your Return Has Been Received' and the refund process will commence, please see 'REFUNDS' below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund within 2 working days.
If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your credit card or original method of payment.
You will be notified by email when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.
The original shipping charges are non-refundable and will be deducted from the refund amount.
The cost of the return shipping for products measuring over 55x45x45cm and/or weighing more than 10kg will be deducted from the refund amount if applicable.
Late Or Missing Refunds
If you do not receive a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us and we will respond within 2 working days.
Exchanges
The eShop does not accept an exchange unless the item is received defective or damaged.
If an item is received defective or damaged and if you need to exchange it for the same item, you must contact us within 3 days and await further instructions.
Return shipping is free of charge if the item is received defective or damaged and an exchange is required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be returned and refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
___________________
Policy - Retail Store
The retail shops do not accept a return, but we will exchange an item.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to exchange an item please either contact or visit the store you made the purchase.
Gift cards cannot be exchanged for cash or refunded and expire 12 months from the date of purchase.
Blog Posts
View allour retail stores are temporarily closed BUT...
Our online sales are operating as normal with curb-side pickup, free local delivery & global shipping
For further information about our retail stores please click 'Retail Shops'
Norton
Local Pickup & Free Local Delivery
8 Harland Place, Norton,
Stockton-on-Tees TS20 1AN
Monday, 11:00am - 4:00pm
Tues - Fri, 10:00am - 5:00pm
Saturday, 10:30am - 4:00pm
Sunday, Closed
Sedgefield
Local Pickup & Free Local Delivery
6 Front Street, Sedgefield,
Stockton-on-Tees TS21 3AT
Mon - Fri, 10:00am - 5:00pm
Saturday, 10:30am - 4:00pm
Sunday, Closed