Shipping Policy

U.K. DELIVERY

For transactions below £60 a postage and package charge of £5.95 is charged at checkout.

For transactions of £60 and above (Excluding Gift Cards) postage is FREE of charge.

INTERNATIONAL DELIVERY

A postage and package charge of £35 is charged at checkout on all transactions.

We currently ship to the following countries. If your county is not listed and you wish to purchase an item please contact us directly.

Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).

Some products are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'

Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.

Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.

Peridot eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.

TIMESCALE

We aim to despatch all goods within 3 working days of payment with the exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be dispatched.

While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -

DHL, DPD UK, FedEx and Royal Mail.

All services used require a signature upon delivery.

TRACKING

Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.

You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.

Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.

PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.

If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K.