Shipping Policy

UK DELIVERY

  • UK orders below £50:- from £4.95 (Delivery is estimated 1-2 working days after dispatched).
  • UK orders above £50:- free (Delivery is estimated 1-2 working days after dispatched).

All orders are dispatched within 3 working days of payment with the exception of items listed under 'UK Delivery Exceptions'.

PERIDOT eShop cannot be held responsible if your order does not arrive within the delivery timescale specified.

UK DELIVERY EXCEPTIONS

The following items have an extended delivery timescale.

  • 'Made to Order' furniture has an estimated delivery of 8 - 12 weeks.
  • Items measuring over 55x45x45cm and/or weighing above 10kg may require a 2 person delivery and can take up to 2 weeks to be dispatched.

PERIDOT eShop cannot be held responsible if your order does not arrive within the delivery timescale specified.

CARRIERS

An appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include:-

  • DHL
  • DPD
  • Evri (formerly Hermes)
  • FedEx
  • Royal Mail
  • UPS

Products measuring over 55x45x45cm and/or weighing above 10kg may require a 2 person delivery and the use of a different carrier than listed.

TRACKING

Once your order has been shipped you will receive a shipping confirmation e-mail with a 'Track Your Order' link. You can track your order by either pressing this link or by clicking 'Track Your Order' and entering your order number and e-mail address on our dedicated tracking page.

You can also check the status of orders by entering your order number and e-mail address in our Live Chat 'widget' located at the bottom right of our website, or if you have an account and are logged in, then all orders placed within the last 60 days will be available as soon as you access Live Chat.

Shipping updates are supplied and relied upon by the shipping carrier used at the time of dispatch.

PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by e-mail, SMS or on our tracking page.

INTERNATIONAL DELIVERY

  • International orders:- £35 (Delivery is estimated 2-11 working days after dispatched).

All orders are dispatched within 3 working days of payment.

PERIDOT eShop cannot be held responsible if your order does not arrive within the delivery timescale specified.

INTERNATIONAL IMPORT DUTIES & VAT

Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.

Please check with your local customs office before importing any items purchased from our website into your country that may be stopped or have charges applied.

PERIDOT eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.

INTERNATIONAL DELIVERY RESTRICTIONS

The following items are not available for International Shipping.

  • All Beds 
  • All Cabinets 
  • All Clocks over 55x45x45cm and/or above 10kg
  • All Display Units 
  • All Lanterns over 55x45x45cm and/or above 10kg
  • All Lightning excluding Aroma Lamps
  • All Mirrors 
  • All Ornaments over 55x45x45cm and/or above 10kg
  • All Seating
  • All Storage & Trays over 55x45x45cm and/or above 10kg
  • All Tables
  • All Vases over 55x45x45cm and/or above 10kg
  • All Wall Art
  • Neom Organics Body Oils
  • Neom Organics Clean & Happy Hand Sanitiser's
  • Neom Organics De-Stress On The Go Collection
  • Neom Organics Essential Oil Blends
  • Neom Organics Home Mists 
  • Neom Organics Oil Blends Collection
  • Neom Organics Perfect Night's Sleep On The Go Collection
  • Neom Organics Pillow Mists
  • Neom Organics Reed Diffusers 
  • Stoneglow Fragrance Oils
  • Stoneglow Reed Diffusers