Shipping Policy

UK DELIVERY

UK orders below £50 (£3.50 - £10.50 delivery estimated 1-2 working days after dispatched).

UK orders above £50 (FREE delivery estimated 1-2 working days after dispatched).

Delivery timing is estimated from the day your order is shipped.

All orders will be shipped within 3 working days of payment with the possible exception of products measuring over 55x45x45cm and/or weighing above 10kg, which may require a 2 person delivery and can take up to 2 weeks to be shipped.

PERIDOT eShop cannot be held responsible if your order does not arrive within the delivery timescale specified.

INTERNATIONAL DELIVERY

International orders (£35 delivery estimated 2-11 working days after dispatched).

Delivery timing is estimated from the day your order is shipped.

All orders will be shipped within 3 working days of payment.

PERIDOT eShop cannot be held responsible if your order does not arrive within the delivery timescale specified.

There are some products that are not available for International shipping, to see a list of exclusions please click 'Product Delivery Exclusions'

INTERNATIONAL IMPORT DUTIES & VAT

Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility.

Please check with your local customs office before importing any products purchased from our website into your country that may be stopped or have charges applied.

PERIDOT eShop cannot be held responsible for any customs clearance delay or be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.

CARRIERS

An appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include:-

DHL, DPD, FedEx, Hermes, Royal Mail and UPS.

Products measuring over 55x45x45cm and/or weighing above 10kg may require a 2 person delivery and the use of a different carrier than listed.

TRACKING

Once your order has been shipped you will receive a shipping confirmation email with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Track Your Order' and entering your order number and email address on our dedicated tracking page.

You can also check the status of your order by entering your order number and email address in our Live Chat located to the bottom right of each page, alternatively if you have an account and are logged in your order(s) will automatically appear when you access Live Chat.

Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch.

PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email, SMS or on our tracking page.

If Royal Mail is used for deliveries within the UK and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the UK. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the UK.