Shipping Policy

GENERAL

We aim to despatch all goods within 3 working days of payment.

While we predominantly use UPS, an appropriate carrier is chosen based on the order from one of the many reputable carriers we use, to include -

DHL, DPD UK, FedEx and Royal Mail.

Once your order has been placed you will receive an order confirmation with a Track Your Order link. You can check the status of the order by either pressing this link or by clicking 'Tracking' and entering your order number and email address on our dedicated tracking page.

Depending on the service used most orders require a signature upon delivery.

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Shipping updates are supplied and relied upon by the shipping carrier used at the time of despatch. PERIDOT eShop cannot be held responsible if you do not receive real time status notifications by email or on the tracking page.

If Royal Mail is used for deliveries within the U.K. and if you wish to check the status of your order, tracking will need to be viewed directly on the Royal Mail website www.royalmail.com as Royal Mail do not allow any 3rd party services to display tracking information for a Royal Mail delivery within the U.K. As well as the tracking number, a trackable Royal Mail link will also be provided by us when your order is shipped for your convenience. Tracking can still be viewed on our website for all Royal Mail deliveries outside of the U.K. 

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U.K. DELIVERY

For transactions below £50 a postage and package charge of £5.95 is charged at checkout.

For transactions of £50 and above (Excluding Gift Cards) postage is FREE of charge. 

GIFT CARDS

Gift cards purchased online are electronic and are sent by email, therefore no postal fees are applied at checkout.

LOCAL PICKUP 

We also offer a local pickup option at checkout so customers can choose one of our retail stores to collect their online order.

If a product is not showing as being available to collect in your preferred retail store at checkout, please choose the store showing availability and leave a note at checkout, or send us a message after you have placed your order, and we will make sure the item(s) is transferred to your preferred store ready for collection.

Please wait until you receive an email confirming the order is ready for collection before visiting, which is normally 24 hours after purchase.

Collection is Monday - Saturday, 11am - 4pm

You do not need to let us know the day or time when you will be collecting your order.

You will need to show either the order confirmation or Your Order Is Ready To Collect email at the time of collection.

INTERNATIONAL DELIVERY

A postage and package charge of £15 is charged at checkout on all transactions.

Import duties, taxes and charges of the buyer’s country are not included in the sale price and are the buyers responsibility. Please consider this extra cost before buying and contact your countries customs for a quote. 

Please be aware customs clearance can slow down delivery of your purchase for which Peridot eShop cannot be held responsible.

We currently ship to the following countries, if your county is not listed and you wish to purchase an item please contact us directly.

Australia, Canada, Denmark, Germany, Hong Kong SAR China, Ireland, Italy, Japan, The Netherlands, New Zealand, Singapore, Spain, Sweden, United Kingdom, United States (Not US territories except Puerto Rico).