Frequently Asked Questions

We are located in the United Kingdom. 

Yes, we have separate Facebook and Instagram accounts for the Online Boutique and Retail Shops.

Yes, to subscribe to our newsletter please click 'Here'

You can contact us by Live Chat, e-mail or telephone.

+44(0)333 006 5063

Monday - Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: Closed

Times: GMT / BST

Monday - Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: Closed

Times: GMT / BST

Yes, we offer Live Chat support, accessed by clicking on the round 'widget' located at the bottom right of our website.

Our typical response time is from 2 minutes to 2 hours during opening hours of 10:00 a.m. - 5:00 p.m., Monday to Saturday.

As well as being able to offer real time support you can also check the status of orders by entering your order number and e-mail address, or if you have an account and are logged in, then all orders placed within the last 60 days will be available as soon as you access Live Chat.

The following payment methods are accepted.

American Express
Apple Pay (Express)
Google Pay (Express)
Maestro
MasterCard
PayPal (Express)
Shop Pay (Express)
Visa

We do not accept PERIDOT Gift Cards purchased in a boutique as a method of payment on our website.

For further information please click 'Here'

Yes, on peridotshop.co.uk (the “Site”) every payment processed is 100% secure.

We use Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet.

When SSL is enabled, you will see a padlock at the top of your browser and you can click on it to find out more information about the SSL digital certificate registration.

When you look at the URL at the top of the browser you will also see that is begins with 'https' instead of 'http', which means that you are in secure mode.

For further information please click 'Here'

Yes, we sell Gift Cards, with no additional processing fees.

Expiry is 12 months from the date of purchase.

Delivery is by e-mail with instructions of how they can be redeemed at checkout, or alternatively you can read a step-by-step guide by clicking 'Here'

Gift Cards purchased online are electronic and can only be used to purchase item(s) on the peridotshop.co.uk website.

Gift Cards cannot be exchanged for cash or refunded. 

If you wish to purchase a Gift Card to use on our website please click 'Here'

Yes, we offer a FREE gift wrapping service for our Home Fragrance and seasonal Christmas collections.

To arrange this please add a note in the notes section at checkout and we will gift wrap your order free of charge.

We do not offer a Local Pickup availability feature on our store.

However, if a local customer would prefer to collect their order from one of our boutiques, then please contact us prior to placing your order and we will provide a FREE shipping code.

We wil require your name and e-mail address you intend to use to place your order so we can add you to our system.

No, we do not ship internationally.

All orders placed through the PERIDOT Online Boutique can be delivered to locations in mainland UK and Northern Ireland only (excluding the Channel Islands and the Republic of Ireland).

We are unable to make deliveries to PO Boxes or to companies offering international forwarding services.

PERIDOT
Harlands House
8 Harland Place
Norton
STOCKTON-ON-TEES
TS20 1AN

01642 041 561

Monday: Closed
Tuesday - Friday: 10:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Sunday: Closed

Times: GMT / BST

PERIDOT
6 Front Street
Sedgefield
STOCKTON-ON-TEES
TS21 3AT

01740 629 396

Monday - Friday: 10:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Sunday: Closed

Times: GMT / BST

PERIDOT - NORTON

Monday: Closed
Tuesday - Friday: 10:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Sunday: Closed

Times: GMT / BST

PERIDOT - SEDGEFIELD

Monday - Friday: 10:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Sunday: Closed

Times: GMT / BST

The following payment methods are accepted, including cash.

American Express
Apple Pay
Maestro
MasterCard
Visa

We do not accept PERIDOT Gift Cards purchased on our website as a method of payment in a boutique.

Yes, we sell Gift Cards, with no additional processing fees.

Expiry is 12 months from the date of purchase.

Gift Cards purchased in a boutique cannot be used to purchase item(s) on the peridotshop.co.uk website.

Gift Cards cannot be exchanged for cash or refunded.

Yes, our exchange policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item(s) must be unused, in the same condition that you received it and also in the original packaging, if applicable.

If you wish to exchange an item(s) please either contact us or vist the boutique you made the purchase.

No, we do not accept a return, but we will issue a credit note valid for 30 days.

Orders below £100:- from £5.95 (Delivery is estimated 1-2 working days after dispatched).

Orders above £100:- free (Delivery is estimated 1-2 working days after dispatched).

To view our Shipping Policy please click 'Here'

All orders are shipped within 3 working days of payment with the exception of the following items, which have an extended delivery timescale.

'Made to Order' furniture has an estimated delivery of 8 - 12 weeks.

Larger items from our furniture and home accessories collections may require a 2 person delivery and can take up to 3 weeks to be dispatched.

PERIDOT Online Boutique cannot be held responsible if your order does not arrive within the delivery timescale specified.

To view our Shipping Policy please click 'Here'

Yes, once your order has been shipped you will receive a shipping confirmation e-mail with a 'Track Your Order link'.

To view our Shipping Policy please click 'Here'

An appropriate carrier is chosen based on the order from one of the many reputable carriers we use.

Larger items from our furniture collection may require a 2 person delivery and the use of a different carrier than listed.

DHL
DPD
Evri (Hermes)
FedEx
Royal Mail
UPS

To view our Shipping Policy please click 'Here'

Once your order has been shipped you will receive a shipping confirmation e-mail with a 'Track Your Order' link. You can track your order by either pressing this link or by clicking 'Track Your Order' and entering your order number and e-mail address on our dedicated tracking page.

You can also check the status of orders by entering your order number and e-mail address in our Live Chat 'widget' located at the bottom right of our website, or if you have an account and are logged in, then all orders placed within the last 60 days will be available as soon as you access Live Chat.

To view our Shipping Policy please click 'Here'

No, we do not ship internationally.

All orders placed through the PERIDOT Online Boutique can be delivered to locations in mainland UK and Northern Ireland only (excluding the Channel Islands and the Republic of Ireland).

We are unable to make deliveries to PO Boxes or to companies offering international forwarding services.

To view our Returns Policy please click 'Here'

No, we do not accept an exchange unless the item(s) is received defective or damaged.

If an item(s) is received defective or damaged and if you need to exchange it for the same item(s), you must contact us within 48 hours and await further instructions.

To view our Returns Policy please click 'Here'

Yes, our Returns Policy lasts 30 days.

There are certain circumstances where we can't accept a return.

To view our Returns Policy please click 'Here'

There are two options you can use to return item(s).

OPTION 1:- RETURN ITEMS TO OUR STORE

You can return your item(s) in-person to one of our stores, which is a FREE return method of choice for all returnable item(s) with NO processing fees.

OPTION 2:- PURCHASE YOUR OWN SHIPPING LABEL

You are responsible for the cost of the return shipping for ALL products purchased and will need to arrange the return by using a reputable shipping carrier of your choice.

Alternatively we can arrange for the return on your behalf with one of our carriers and the cost will be charged or deducted from the refund price.

We try to keep the return charges as competitive as possible and aim to offer the best value for money.

To view our Returns Policy please click 'Here'

To start the returns process please follow the instructions in our Returns Policy under the heading 'How To Process A Return'.

To view our Returns Policy please click 'Here'

Once your return is received by us, we will inspect your item(s) within 2 working days.

If you are approved, then your refund will be processed within 7 working days of receipt of the item(s) to your original method of payment, or if this is not available, the refund will be processed to a eGift Card to be used for purchases made on our Online Boutique store: peridotshop.co.uk.

You will be notified by e-mail when the credit has been processed, depending on the terms set by your bank this will show in your account within 7–10 working days.

The original shipping charges are non-refundable and will be deducted from the refund amount.

The cost of the return shipping will be deducted from the refund amount if applicable.

To view our Returns Policy please click 'Here'

If an item(s) is received defective or damaged you must contact us within 48 hours and await further instructions.

To view our Returns Policy please click 'Here'

For full instructions of how to apply a discount code please click 'Here'

For full instructions of how to apply a Gift Card code please click 'Here'